Your Privacy Matters

SHEVIA LASH respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how SHEVIA LASH collects, uses, stores, and protects your personal information when you visit our website, place an order, contact us, or use our services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We May Collect

When you visit our website, place an order, or contact us, we may collect certain information, including:

Name

Email address

Phone number

Shipping address

Billing address

Order details

Payment-related information

Contact messages

Product inquiries

Website usage information

Device and browser information

We only collect information that is necessary to process orders, provide customer support, improve our website, and communicate with customers.

How We Use Your Information

We may use your information to:

Process and fulfill your order

Arrange shipping and delivery

Provide tracking information

Respond to customer service requests

Handle returns and exchanges

Provide product support

Improve our website and services

Communicate with you about your order

Send marketing communication when permitted

Prevent fraud and protect website security

Comply with legal obligations

Payment Information

Payment information may be processed securely through third-party payment providers.

SHEVIA LASH does not store complete payment card information on our website.

Payment processing is handled by secure payment service providers according to their own privacy and security policies.

Shipping Information

To deliver your order, we may share necessary shipping details with logistics providers, delivery companies, customs service providers, or other partners involved in order fulfillment.

This may include your name, phone number, shipping address, order details, and tracking information.

Email Communication

We may contact you by email regarding:

Order confirmation

Shipping updates

Customer support

Product questions

Returns and exchanges

Important service updates

Marketing communication, only when permitted

You may unsubscribe from marketing emails where an unsubscribe option is provided.

Cookies and Website Data

Our website may use cookies or similar technologies to improve your browsing experience, understand website performance, remember preferences, and support website functions.

You can control or disable cookies through your browser settings. Please note that some website features may not work properly if cookies are disabled.

How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure.

However, no online transmission or storage method is completely secure. While we do our best to protect your information, we cannot guarantee absolute security.

Sharing Your Information

We do not sell your personal information.

We may share necessary information with trusted service providers only when needed to operate our business, including:

Payment providers

Shipping and logistics companies

Website service providers

Customer support tools

Marketing service providers, when permitted

Legal or regulatory authorities, when required by law

International Orders

Because SHEVIA LASH ships worldwide, your information may be processed or transferred internationally when necessary for order fulfillment, shipping, customer support, or website operation.

Data Retention

We may keep your personal information for as long as necessary to complete orders, provide customer service, maintain business records, comply with legal obligations, and resolve disputes.

Your Rights

Depending on your location, you may have the right to:

Access your personal information

Request correction of inaccurate information

Request deletion of your personal information

Opt out of certain marketing communications

Ask questions about how your information is used

To make a privacy-related request, please contact us.

Contact Us About Privacy

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Email: shevialash@gmail.com

WhatsApp: +86 156 3443 7188

Instagram: @thevanlash

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated policy content.

Your trust matters to us. SHEVIA LASH is committed to protecting your privacy and using your information responsibly.